Gala Privacy Policy

At Gala, we respect your privacy and are fully committed to protecting the personal data you share with us when you play at Gala Bingo. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your data. By registering for an account and using our services, including Gala Bingo login, Gala Spins login, or our Gala Casino app, you acknowledge that you have read and understood this policy.

Who We Are

Gala is operated by LC International Limited, registered at Suite 6, Atlantic Suites, Gibraltar GX11 1AA, part of the Entain group. We are licensed and regulated by the UK Gambling Commission under account number 54743. We act as the data controller responsible for the personal information collected through www.galabingo.com, our Gala app, and related services such as Gala Casino and Gala Spins.

Information We Collect

We collect several categories of information to provide and improve our services, process transactions, and comply with our legal and regulatory obligations. When you complete Gala register steps, we ask for details that allow us to verify your identity and age, as required by UK gambling regulations.

• We collect identity information such as your full name, date of birth, address, and contact details provided during Gala register and account verification.
• We gather financial information related to your Gala deposit and Gala withdrawal activity, including payment method details such as cards, PayPal, Skrill, NETELLER, or Pay by Bank transactions.
• We record your gaming activity across bingo rooms, slots, live casino, and jackpot games to manage your account and support responsible gambling.
• We track technical data, including IP address, device type, browser information, and login history when you use Gala login or access our Gala casino login portal.
• We collect communication records when you contact our support team via live chat, email, or social media channels.
• We may process information related to promotional activity, such as participation in a Gala bonus code or Gala promo code offer.

How We Use Your Information

Our use of your personal data is based on legitimate business interests, contractual necessity, legal obligations, and, where required, your consent. We use your data to operate your account, process Gala deposit and Gala withdrawal requests, verify your identity, prevent fraud, and ensure compliance with anti-money laundering regulations.

• We use your details to manage account registration, including Gala bingo login and Gala spins login credentials.
• We use transaction data to process payments and withdrawals securely through our approved banking and e-wallet partners.
• We analyse gameplay data to personalise offers, such as a Gala bonus, Gala free spins, or a Gala casino bonus, tailored to your preferences.
• We use contact information to send service updates, account notifications, and, with your consent, marketing communications about new promotions.
• We monitor activity to detect unusual patterns that may indicate problem gambling, fraud, or unauthorised access attempts.
• We retain records as required by UK Gambling Commission regulations and financial reporting obligations.

Marketing Communications

With your consent, we may send you marketing emails, SMS, or app notifications about Gala slots, Gala live casino games, or special offers such as a Gala no deposit bonus or a Gala casino no deposit bonus. You can withdraw your consent at any time through your account settings or by contacting our support team, and we will stop processing your data for marketing purposes promptly.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties where necessary to operate our services effectively.

• We share data with payment providers to process your Gala deposit and withdrawal transactions securely.
• We share information with regulatory bodies, including the UK Gambling Commission, as required by law.
• We work with other companies within the Entain group for internal administration, fraud prevention, and responsible gambling monitoring.
• We may disclose data to law enforcement agencies when legally obligated to do so.
• We use third-party service providers, such as identity verification companies and IT infrastructure partners, under strict data processing agreements.

Cookies and Tracking Technologies

We use cookies and similar technologies on our website and within the Gala casino app to enhance your browsing experience, remember your preferences, and analyse how you interact with our platform. Cookies also help us detect when you return to use Gala login or Gala casino login features. You can manage your cookie preferences through your browser settings, although disabling certain cookies may affect site functionality.

Data Security

We implement robust technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our systems use encryption, secure servers, and regular security audits to safeguard data related to your Gala account, including payment details used for Gala deposit and withdrawal transactions. Despite these measures, no online transmission is entirely risk-free, and we encourage you to keep your login credentials confidential.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and regulatory reporting requirements. Account and transaction records are typically retained for a minimum period mandated by UK gambling and financial regulations, even after you close your Gala account.

Your Rights

As a data subject under UK data protection law, you have several rights regarding your personal information held by us.

• You have the right to request access to the personal data we hold about you.
• You can ask us to correct any inaccurate or incomplete information.
• You may request erasure of your data, subject to our legal retention obligations.
• You can object to or restrict certain types of processing, including direct marketing.
• You have the right to data portability where technically feasible.
• You can withdraw consent at any time where processing is based on consent.

To exercise any of these rights, you can contact our support team at [email protected] or through our Help & Contact centre. We aim to respond to all legitimate requests within the timeframes required by applicable law.

International Data Transfers

As part of the Entain group, we may transfer certain data to affiliated companies or service providers located outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your information in line with UK data protection standards.

Children's Privacy

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal data from anyone under 18. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete such data and close the associated account.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other operational factors. We encourage you to review this page regularly. Continued use of our services after any changes indicates your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to our dedicated support team, available 24/7 via live chat, email at [email protected], or our Help & Contact centre at help.galabingo.com. We are here to address any concerns regarding your privacy while you enjoy bingo, slots, live casino games, and other entertainment with us.